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Booking Terms and Conditions

These Terms and Conditions are intended for your safety and ease of use of our services. We have tried our best to keep the fine print to a minimum, but the following terms are necessary for the benefit of everyone who stays at Mangrove Paradise Retreat. By making a booking with us, you are agreeing to be bound by these terms and conditions.

Your accommodation includes en-suite facilities, parking on the premises (and Continental breakfast, if included in your room rate).

Booking | Payment | Cancellation Policy

Full payment is required upon placing a reservation. Payments are non-refundable unless otherwise specified at the time of booking.

As the online booking system is in real time, it is possible for a room to sell out before your purchase process is completed. If this occurs the customer’s search results will expire and the customer will need to begin the search process again. Mangrove Paradise Retreat takes no responsibility for rooms becoming not available during the course of the booking procedure.

Mangrove Paradise Retreat reserves the right to cancel a booking at any stage. All payments will be fully refunded in such unlikely event or if possible we will endeavour to find you accommodation of equivalent or better standards.

We strongly recommend that guests take out travel/cancellation insurance.

Check-in and Check-out Times

Your room will be ready for you by 2pm on the day of arrival, and check out time is 10:30am on the last day of your stay. Late check out or early check-in is possible , please contact us by email to confirm these arrangements (mangroveparadise@outlook.com)

Please keep us informed as to your arrival time, especially if arriving late.

Arrival: Your host will welcome guests and demonstrate the facilities how to use the equipment. 

Departure: When guests leave they must ensure all doors are locked and the keys are returned. Please check that you take all your property with you as we cannot guarantee the security after you depart. We do try to contact you if you have left something behind and can arrange for their return if required. Any costs related to returning goods are your responsibility.

Damaged or Missing Property: The person booking the room or the cardholder is deemed to be responsible for their actions and those of any of their party. The Mangrove Paradise Retreat reserves the right to replace, with new, any missing, damaged or soiled items. Any additional cleaning will be charged appropriately and may include any cost for loss of business. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary. The guest acknowledges that the charge may be debited from the credit card or charge facility used for payment of the booking.

Non-Smoking: For the comfort and benefit of our guests, Mangrove Paradise Retreat accommodation villas are strictly non-smoking*. Smoking is permitted in our restaurant.

Guest Property: Mangrove Paradise Retreat and its staff does not accept liability in respect of any loss or damage to articles brought into the guest house. We also cannot accept responsibility for your cars or other vehicles, while parked on our premises. Your transport is parked at your own risk and it is your responsibility to ensure they are secure.

Lost Property: Lost property is held for a period of 1 month. It is the responsibility of the guest to contact Mangrove Paradise Retreat management to claim lost property. On request, lost property will be returned via an appropriate means.

Privacy: All personal details retained by Mangrove Paradise Retreat will be maintained according to Indonesian Law and will not be released to any third parties for any purpose whatsoever. At Mangrove Paradise Retreat we are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address. This privacy policy explains how Mangrove Paradise Retreat handles and protects your PII in accordance with commonly accepted privacy principles.

What Information We Collect: In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.

How We Use Your Information: Mangrove Paradise Retreat uses your PII only for the purpose of responding to and fulfilling your requests for accommodation. Information collected when you make a booking is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking. Domain tracking of visitors to our website and how many visits each page receives may be collected to enhance the services and online experience that we provide.

Who We Share Your Information With: Mangrove Paradise Retreat does not disclose any information about customer bookings to anyone except as may be required by law. Mangrove Paradise Retreat may also disclose information against someone who poses a threat to Mangrove Paradise Retreat interests (such as customer fraud) or whose activities could cause harm to others.

Changes to these Terms and Conditions: Mangrove Paradise Retreat has the authority and the right at any time it sees fit to change or modify all or any part of these terms and conditions.

Disclaimers: All information on this web site is correct at time of publishing.

Special Needs: It is the responsibility of the guest to advise the management of any allergy or special dietary needs. The building is not designed to be wheelchair friendly and does not claim to be, nor is it suitable for disabled persons without their special carer present at all times. However we shall do our best to accommodate special requirements. For your comfort and satisfaction we strongly suggest you contact us prior to booking to discuss your special requirements and whether they can be adequately accommodated.

Essential Services: Mangrove Paradise Retreat does not accept any responsibility for Failure or Interruption of Utilities and Essential Services, but shall make every effort to contact the authorities to report such incidences. Furthermore, in the event that a faulty appliance is reported, Mangrove Paradise Retreat does not accept any responsibility for subsequent loss of amenity by the guest.

Tax Law: Please note that all prices and services quoted in this document are done under the present Indonesian Government Taxation laws, including Goods and Service Tax as presently understood, but are subject to any change in government taxation policy.

Computer Use: Mangrove Paradise Retreat accepts no responsibility for the propagation of computer worms or viruses transmitted from this site or through use of the in-house guest computer or the wireless internet facility. Wi Fi access is available but not guaranteed. For security our password is changed regularly.

Internet Disclosure: The material provided on this website is a summary only of the subject matter covered without an assumption of a duty of care by the website owner. The summary is not intended to be, nor should it be, relied on as a substitute for specific information given directly by the owner. The owner of the website does not represent that the material on this website is necessarily up to date and accurate. Changes are made periodically to the material on this website and the material could include technical inaccuracies, typographical errors or other mistakes. The owner of this website makes no warranties or representations regarding the quality, accuracy, completeness or otherwise of any of the materials on this website nor does the owner warrant or represent that the materials on this website will not cause damage, or is free from any computer virus or other defects or errors. The owner of this website is not liable to users of any of the material on this website for any loss or damage howsoever caused resulting from the use of any such information. Information provided on this website is for general information only. Unless otherwise expressly indicated on this website, copyright subsisting in all materials on this website is owned or licensed to the website owner and may not be used, duplicated or otherwise reproduced, adapted, stored or transmitted without the prior written permission of the copyright owner.

Copyright and moral right is asserted on all the material on the website that the owners have authored. © 2019.

The above terms and conditions are deemed to have been accepted 
when the booking is made.